Warranty

What’s covered

Our warranty covers manufacturing defects for up to 2 years from the date you bought your piece. It applies to pieces bought from Satnam Jewellers Inc., and not to custom, one-of-one commissions.

Stones

If any stone, determined by a Certified Diamond Specialist, is loose or is missing due to a manufacturing defect, we cover the stone repair for all except the centre stone, and it is limited to pieces done by us, on a case-by-case basis.

What we’ll do

If a piece has a fault our warranty covers, we’ll repair it free of charge. If the piece needs to be shipped, email us at inquiry@satnamjewellersinc.com and we’ll send you a shipping label, with instructions for sending us clear photos of any damage or loose stones.

What’s not covered

Everyday wear and tear: surface scratches and minor dents from daily wear, prongs and bands that thin or flatten over time, and rhodium, gold or black plating that dulls or wears off.

Accidental damage: bands or prongs bent, warped or misshapen by pressure, impact, snagging or crushing (for example gym weights, heavy lifting or a drop), and natural or lab-grown stones chipped, cracked or broken by a drop or knock. Gemstones are hard, but brittle.

Chemicals and the environment: tarnish, discolouration or damage to metal or stones from household chemicals, chlorine in pools and hot tubs, bleach, lotions, perfume or salt water.

Loss and theft: centre or other high-value stones lost through impact or prong wear that wasn’t repaired, and a piece that is lost, stolen or goes missing.

Work by others: any sizing, repair, stone setting, polishing or alteration by a jeweller other than Satnam Jewellers Inc. immediately voids the warranty.

Regular checkups

Your warranty depends on bringing your piece in for regular checkups: a prong and stone check every 6 to 12 months.

Care and changes

Cleaning, polishing and regular checkups are free. The first resizing is free for all pieces; after that, the charge depends on the piece.

How to make a claim

Email us at inquiry@satnamjewellersinc.com or use the details on our Visit page. Include your receipt and a photo. We’ll look at the piece and tell you what we find. We won’t charge for any work without your approval.

Your rights

This warranty is in addition to your rights under British Columbia law and doesn’t limit them.