Returns and Refunds

Change of mind

Unworn, in-stock pieces in their original condition and packaging can be returned within 14 days of purchase or delivery, with proof of purchase, for store credit or an exchange only. We don’t give cash, debit or credit card refunds for a change of mind.

Final sale

Custom-designed pieces, special orders, altered or resized pieces, and engraved pieces are final sale. Once we’ve started making or changing them, they can’t be cancelled, returned, exchanged or swapped for store credit. Any other piece marked “final sale” can’t be returned for a change of mind either. We tell you before you pay if a piece is final sale.

See the Custom Order Policy for cancelling a custom order before we start.

Faulty or wrong pieces

If a piece is faulty or isn’t what we agreed, contact us. The return window and final-sale rules don’t apply, and we’ll put it right as British Columbia law requires. Please contact us as soon as possible and we’ll work to make it right.

How to return a piece

Email us at inquiry@satnamjewellersinc.com or use the details on our Visit page before you bring or send a piece back. Where we owe you a refund, for example for a faulty piece, it goes back to your original payment method within 5 to 7 business days.

Warranty

Our limited warranty covers manufacturing defects. It doesn’t cover wear and tear, accidental damage, lost or chipped stones, chemical damage, or loss and theft, and sizing, repair or alteration by another jeweller voids it. See the Warranty page for the details.